Help centre

A digital SIM already built into your phone. You install an Alizeoo profile by scanning a QR code, nothing to insert. Your usual SIM stays in place for calls.

iPhone XS/XR and newer, Google Pixel 3 and newer, Samsung Galaxy S20 and newer, and most recent models. The phone must be carrier-unlocked. Use the checker on every destination page.

At first connection in the coverage area, not at purchase. You can install the eSIM weeks before departure.

Yes. Displayed prices include tax. No activation, roaming or cancellation fees. Auto-renewal is off by default.

On iPhone: tap the install link or scan the QR code from Settings → Mobile Data → Add eSIM. On Android: Settings → Network & Internet → SIMs → Add eSIM. It takes about a minute.

Check Wi-Fi and that the phone is unlocked. Use manual entry (SM-DP+ address and code) from your install page. If the eSIM was already installed on another device, contact us: we reissue it for free.

No, an eSIM installs only once. If you change device, contact support for a reissue.

Enable data roaming on the Alizeoo line, select it as the data line, then restart. It connects within a minute.

It depends on the plan. Whether hotspot is allowed is shown on every plan page before purchase.

You get uncapped data. Beyond the daily high-speed volume shown on the plan page, speed may be reduced until the next reset, without cut-off or extra charge. See the fair use policy for details.

In your account or the Alizeoo app: live gauge, alert at 80%, iOS/Android widget and Live Activity on iPhone.

Apple Pay, Google Pay and card (Visa, Mastercard). No account needed: an email is enough.

Full refund if the eSIM could not be installed or was never activated, within 30 days of purchase.

It is emailed after every order and stays downloadable in My account → Invoices.